---
title: "Cresta, Managed · Contact-centre AI · Agent Fieldbook"
url: https://agentfieldbook.org/catalog/agents/cresta/
description: "Real-time coaching + AI-agent platform for contact centres: assists humans, replaces routine calls."
section: "Catalogue · Agents · saas"
source: Agent Fieldbook — generated from the published page
---

# Cresta

**Managed · Contact-centre AI · Confirmed**

Real-time coaching + AI-agent platform for contact centres: assists humans, replaces routine calls.

Verified against [cresta.com](https://cresta.com/)· 2026-07-08

- [cresta.com](https://cresta.com/)

## Spec sheet

| Field | Value |
| --- | --- |
| Foundation | Custom + LLMs |
| Topology | sentinel |
| Type | agent |
| Deployment | cloud |
| Interface | chat· api |
| Context | Model-dependent |
| Pricing | Enterprise |
| Tools | Contact-centre integrations |
| Orchestration | Real-time coaching + agent |
| Country | US |
| Verified | 2026-07-08 |

## Sources

## Verified against

- [https://cresta.com/](https://cresta.com/)

The corpus does not rewrite vendor documentation. Where copy is quoted verbatim it is marked as such and attributed to its source.