---
title: "Intercom Fin, SaaS · Customer service · Agent Fieldbook"
url: https://agentfieldbook.org/catalog/agents/intercom_fin/
description: "Rebranded from Intercom to Fin; agreed to be acquired by Salesforce (~$3.6B, Jun 2026). Flagship Fin now runs on proprietary Apex models, not Claude…"
section: "Catalogue · Agents · saas"
source: Agent Fieldbook — generated from the published page
---

# Intercom Fin

**SaaS · Customer service · Confirmed**

Rebranded from Intercom to Fin; agreed to be acquired by Salesforce (~$3.6B, Jun 2026). Flagship Fin now runs on proprietary Apex models, not Claude. Strong compliance signalling (ISO 42001).

Verified against [venturebeat.com](https://venturebeat.com/technology/intercoms-new-post-trained-fin-apex-1-0-beats-gpt-5-4-and-claude-sonnet-4-6)· 2026-06-16

- [venturebeat.com](https://venturebeat.com/technology/intercoms-new-post-trained-fin-apex-1-0-beats-gpt-5-4-and-claude-sonnet-4-6)

## Spec sheet

| Field | Value |
| --- | --- |
| Foundation | Fin Apex 1.0 / Apex Flash (proprietary); Claude powers the separate 'Fin Operator' product |
| Topology | hub-spoke |
| Type | operator |
| Deployment | cloud· caged |
| Interface | chat· api· mcp |
| Context | Knowledge grounding |
| Pricing | Per-resolution |
| Scale | $100M+ ARR· 30,000+ AI customers |
| Tools | Intercom support stack |
| Orchestration | – |
| Safety | ISO/IEC 42001 |
| Country | US |
| Verified | 2026-06-16 |

## Sources

- [intercom.com](https://www.intercom.com/blog/intercom-achieves-iso-42001-certification/)

- [salesforceben.com](https://www.salesforceben.com/salesforce-acquires-fin-formerly-intercom-adding-30k-ai-customers/)

## Verified against

- [https://venturebeat.com/technology/intercoms-new-post-trained-fin-apex-1-0-beats-gpt-5-4-and-claude-sonnet-4-6](https://venturebeat.com/technology/intercoms-new-post-trained-fin-apex-1-0-beats-gpt-5-4-and-claude-sonnet-4-6)

The corpus does not rewrite vendor documentation. Where copy is quoted verbatim it is marked as such and attributed to its source.