Catalogue · Agents · saas
Intercom Fin
SaaS · Customer serviceConfirmed
Rebranded from Intercom to Fin; agreed to be acquired by Salesforce (~$3.6B, Jun 2026). Flagship Fin now runs on proprietary Apex models, not Claude. Strong compliance signalling (ISO 42001).
Verified against venturebeat.com · 2026-06-16
Spec sheet
FoundationFin Apex 1.0 / Apex Flash (proprietary); Claude powers the separate 'Fin Operator' product
Topologyhub-spoke
Typeoperator
Deploymentcloud · caged
Interfacechat · api · mcp
ContextKnowledge grounding
PricingPer-resolution
Scale$100M+ ARR · 30,000+ AI customers
ToolsIntercom support stack
Orchestration–
SafetyISO/IEC 42001
CountryUS
Verified2026-06-16
Sources
Verified against
https://venturebeat.com/technology/intercoms-new-post-trained-fin-apex-1-0-beats-gpt-5-4-and-claude-sonnet-4-6 The corpus does not rewrite vendor documentation. Where copy is quoted verbatim it is marked as such and attributed to its source.